Frequently Asked Questions

Ket-Pass is a comprehensive event check-in and QR code verification system developed by Gepton.com and managed by Ketpy. It allows event organizers to manage attendees, generate QR codes, and verify entry at events using a mobile or web-based interface. It is fast, secure, and works on any device with a camera and browser.

Ket-Pass is designed for any individual or organization that runs events — from corporate conference organizers, concert promoters, exhibition managers, sports event coordinators, to wedding planners and workshop organizers. If you need to manage attendee entry, Ket-Pass is for you.

Ket-Pass is built to scale and can handle events of any size, from small gatherings of 50 people to large-scale conferences with 50,000+ attendees. Performance depends on your server configuration. We recommend a VPS with at least 2GB RAM for events exceeding 5,000 attendees.

Yes! Ket-Pass supports multiple events running simultaneously. You can create and manage different events, each with their own attendee lists, ticket types, check-in data, and analytics, all from a single admin dashboard. Data between events is completely isolated.

Ket-Pass stands out with its intuitive interface, real-time scanning accuracy, multi-device support, affordable pricing, Indian local support, and complete customization options. It is specifically designed for Indian events with rupee pricing and local compliance. Unlike global SaaS tools, you host it on your own server and own your data completely.

When an attendee registers, a unique QR code is generated for their ticket. At the event gate, staff open the Ket-Pass scanner in their browser and scan the QR code using the device camera. The system instantly checks the database, verifies if the ticket is valid, already used, or invalid, and provides clear visual and audio feedback. The attendee is marked as checked in immediately.

Ket-Pass is primarily a web-based system requiring an internet connection for real-time verification and live dashboard updates. However, the application can cache attendee data locally for limited offline functionality. We strongly recommend ensuring stable internet connectivity at your venue for the best and most accurate performance.

Ket-Pass requires: PHP 7.4 or higher, MySQL 5.7 or higher, Apache or Nginx web server, minimum 1GB RAM (2GB+ recommended for large events), and an SSL certificate for secure scanning. It runs on any standard shared or VPS hosting. We can assist with server setup as part of our onboarding process.

Ket-Pass works on any device with a web browser and camera — smartphones, tablets, laptops. It is fully responsive and works on Android (Chrome), iOS (Safari), Windows (Chrome, Edge, Firefox), and Mac. No app installation required — just open the browser and start scanning.

The "NotAllowedError: Permission denied" camera error occurs when the browser does not have camera permission. To fix this: 1) Make sure the site is accessed over HTTPS (not HTTP — camera access requires a secure connection). 2) When the browser asks for camera permission, click "Allow." 3) If you already denied permission, go to your browser settings, find the site, and reset camera permissions to "Allow." 4) On mobile, also check your device's app-level camera permissions for the browser app in phone Settings.

Setting up Ket-Pass is straightforward: 1) Upload all project files to your web hosting via FTP or cPanel File Manager. 2) Import the provided SQL database file into your MySQL database using phpMyAdmin. 3) Update the database configuration in the config.php file with your database credentials. 4) Access the admin panel and login with the provided credentials. Full documentation and video walkthrough is included with every purchase.

Ket-Pass can integrate with platforms like Eventbrite, Explara, Townscript, Paytm Insider, and others via CSV export/import. You can export your registrations from those platforms and import them into Ket-Pass. API-based real-time integration is available for enterprise clients.

Yes! Ket-Pass supports multiple simultaneous users scanning at the same time. You can have 2, 5, 10, or more gate staff scanning at different entry points, all connected to the same event database in real-time. If one person checks in an attendee, the system immediately prevents the same QR from being scanned again at another gate.

Ket-Pass immediately alerts the gate staff with a clear warning message and distinct color/sound feedback if a QR code has already been used for entry. The system logs every duplicate scan attempt with the exact timestamp, device information, and scanning staff name. This prevents any fraudulent re-use of QR codes or screenshots.

Ket-Pass supports CSV and Excel import for bulk attendee upload. Simply format your spreadsheet with the required columns (Name, Email, Phone, Ticket Type, etc.) and upload it through the admin dashboard import feature. The system will validate the data, generate QR codes for all attendees automatically, and optionally email them their tickets.

Yes, Ket-Pass can be configured to automatically send confirmation emails with QR codes to attendees upon registration. Email templates are fully customizable with your event branding, logo, colors, and custom messages. You can also send bulk emails or reminders to attendees before the event.

Yes, Ket-Pass allows customization of QR codes and ticket layouts. You can add your event logo, brand colors, sponsor logos, and custom information fields to tickets. The QR codes themselves contain encrypted data that cannot be visually customized, but the ticket card surrounding them can be fully branded.

You can purchase Ket-Pass by contacting us directly at info@ketpy.in or calling +91 90 991 991 06. We will discuss your requirements, suggest the best plan, share a quotation, and complete the onboarding process after payment. We accept all major payment methods including bank transfer, UPI, and cards.

Yes! You can request a live demo by contacting our team at info@ketpy.in or +91 90 991 991 06. We will arrange a personalized online demonstration of Ket-Pass tailored to your specific use case — showing you exactly how it will work for your events before you commit to purchasing.

Yes, Ket-Pass is available as a white-label solution where you receive the full source code. This is ideal for agencies, software companies, and organizations wanting to rebrand and resell the software under their own name. Contact us for white-label licensing pricing and terms.

We offer a satisfaction guarantee. If you are not satisfied with Ket-Pass within 7 days of purchase for reasons attributable to software defects or misrepresentation, we will work to resolve the issue or offer a refund at our discretion. Please read our full Refund Policy page for complete details and conditions.

We provide email support, WhatsApp support, and video call support for all customers. Our team is available Monday through Saturday from 9AM to 7PM IST. Premium support packages with dedicated account managers, same-day response SLAs, and on-site support are available for enterprise clients.

Yes, we provide complete training for your team. This includes admin training for event creation and management, gate staff training for scanning, and technical training for server setup and maintenance. Training can be conducted online via video call or in-person in the Gurugram area. Most users are fully operational within 30 minutes of training.

Email us at info@ketpy.in with details of the bug or feature request. For bugs, please include a description of the issue, steps to reproduce it, and screenshots if possible. We review all feedback and prioritize updates based on client impact and feasibility. Most bug fixes are released within 48-72 hours.